Plumbing and Heating in properties for rent by local authorities, housing associations, private sector landlords, housing co-operatives, hostels, bed-sits, private households, bed and breakfast, hotels and rented holiday accommodation | Town Gas

EU Cookie Directive
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive cookies. However, if you would like to, you can find out more details and change your cookie settings here or by choosing 'Privacy and cookies' in the footer. Click this message to remove it now.

Town Gas. Domestic gas maintenance specialists

New Milton, Barton and Ringwood

01425 614607

Christchurch, Bournemouth and Poole

01202 797690

Lymington, Brockenhurst and Lyndhurst

01590 615427

Town Gas Repair Plan


Landlords have specific legal responsibilities to their tenants when it comes to gas safety

Understanding the law for rental accommodation

As a landlord, you are responsible for the safety of your tenants. Landlords' duties apply to a wide range of accommodation, occupied under a lease or licence, which includes, but not exclusively:

  • residential premises provided for rent by local authorities, housing associations, private sector landlords, housing co-operatives, hostels
  • rooms let in bed-sit accommodation, private households, bed and breakfast accommodation and hotels
  • rented holiday accommodation such as chalets, cottages, flats, caravans and narrow boats on inland waterways.

The Gas Safety (Installation and Use) Regulations 1998 deal with landlords’ duties to make sure gas appliances, fittings and flues provided for tenants are safe.

Landlord's responsibilities

If you let a property equipped with gas appliances you have three main responsibilities:

  • Maintenance: pipework, appliances and flues must be maintained in a safe condition. Gas appliances should be serviced in accordance with the manufacturer’s instructions. If these are not available it is recommended that they are serviced annually unless advised otherwise by a Gas Safe registered engineer.
  • Gas safety checks: a 12 monthly gas safety check must be carried out on every gas appliance/flue.  A gas safety check will make sure gas fittings and appliances are safe to use.
  • Record: a record of the annual gas safety check must be provided to your tenant within 28 days of the check being completed or to new tenants before they move in. Landlords must keep copies of the gas safe certificate for two years.

If a tenant has their own gas appliance that you have not provided, then you are responsible for the maintenance of the gas pipework but not for the actual appliance.

You should also make sure your tenants know where to turn off the gas and what to do in the event of a gas emergency.

How can Town Gas help?

Town Gas currently service and maintain over 500 rented properties on behalf of private Landlords and local letting agents within New Milton and the surrounding areas.

We are always available to fit our appointments around a tenants availability, even if this means collecting and returning keys.

Once you have had a Landlords safety check carried out, the Landlord and the Tenant receive a copy of the certificate immediately.

We will also remind Landlords about upcoming certificate that are due to expire so you never forget to stay compliant.

At Town Gas we also don't believe in just safety checking the boiler to comply with the regulations, we will always carry out a full boiler service as part of the safety check at no extra cost to the home owner.

All installation, maintenance and safety checks need to be carried out by a Gas Safe registered Engineer.  Town Gas is Gas Safe Registered and our registration number is 505759.