Service Plan

Town Gas Services can provide comprehensive cover for your heating, hot water and internal plumbing systems with a plan designed to provide cost effective, efficient cover. With Town Gas all labour on repairs are included in the plan, and all parts are supplied at less than the RRP. Home owners and landlords can find out more about our service plan and start saving today.

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About Service Plan - from £16 per month

When faced with a plumbing or heating emergency, you need a fast and reliable service you can trust. According to uSwitch, one in five households suffered a broken boiler last year, with an average repair bill of £314..

As a service plan customer you will be given priority for emergencies over others outside of the plan.

Some other policies that cost around £15-£16 a month and include cover for boiler controls, timers and room thermostats. But the list of exclusions within the terms and conditions runs to three of the ten pages and sometimes doesn’t include labour costs to deal with the problem which can be expensive. We don’t think this is fair on the customer, at Town Gas our labour is included, you just pay for parts.

Our service plan includes a range of benefits you won't find in many service contracts, including:

  • 24/7, 365 days a year cover.
  • Full cover for your boiler, radiators, pipe work, cylinders, storage tanks, controls, taps, toilets and showers.
  • An annual boiler service and appliance safety check is always included.
  • Unlimited call outs, no matter how small.
  • ‘No prepaid’ or excess fees for call outs.
  • Simple to understand contracts. No hidden small print.
  • A local, family run company offering excellent customer service, trusted for over 12 years.
  • Employed engineers.
  • Rapid response.
  • Request to be able to speak to an engineer.
  • Gas safety certificates (Landlords).

Yes, you can find some major heating companies offering service plans for as little as £5 a month, but please read their small print. According to Martin Lewis at Money Saving Expert, “Energy providers such as British Gas and EDF use our fear of losing heating or hot water to jack up prices of boiler breakdown cover.” [Link]

As a local, family business we put our customers first. No small print. No hidden charges. Get in touch to find out more.

Area covered

Covering an area within the boundary of Christchurch, Ringwood, Hythe and Lymington

How Do I Join?

One of our experienced engineers will complete a full one-off initial survey of the property, which will include a full boiler service. An initial fee of only £48.00 (including VAT) will be charged after a successful survey and the agreed monthly fee will be payable thereafter. Each year a boiler service will be carried out and the cost of this will be included under the cover (excluding any parts that may be needed).

Service Plan FAQs

Q. Who can apply?

Our service plan is open to any domestic homeowner, landlord or business. If you’re a tenant, you will need to check with your landlord before applying.

Q. Do prices vary when paying by direct debit?

No, monthly payments are the same.

Q. Do you have to inspect my property first?

Yes, it’s our standard practice to carry out an initial inspection survey of your heating and plumbing systems which includes a boiler service.

Q. Is there a limit to the number of times I can call you out?

No, except for repeat visits where technical advice has not been followed.

Q. Are there any set-up fees?

Yes, there’s a one off payment of £48 to cover the initial survey and boiler service. If the survey is unsuccessful, then you will not be liable for the fee.

Q. Does Town Gas cover my whole heating and water system?

Yes, but for labour only. We can also guarantee that parts will be sold at below a RRP (recommended retail price), or you can supply parts yourself.

Q. What isn’t covered within the Service Plan?

Appliances such as water disposal units, washing machines, dishwashers, water softeners, saniflo systems, rainwater harvesting and solar heating systems are excluded from the service plan.

Q. But aren’t plumbing and heating parts expensive?

Good quality parts can be expensive, but over time will save you money because they are more reliable. On an average breakdown, call out charges and labour costs can really add up which is the main benefit of taking out our service plan.

Q. What else does Town Gas offer?

Everything a property owner could need in terms of plumbing and heating. Get in touch to find out more.

Call today on 01425 614607

Get in touch

To contact Town Gas, please complete the following details and we'll get in touch as soon as possible. If you have a plumbing or heating emergency please call 01425 614 607. If the office is closed and you have an annual contract with us you will have an option to be diverted through to the on-call engineer.

Address

13E Queensway Industrial Estate
New Milton
Hampshire
BH25 5NN

Office open

Monday-Friday 9am - 3pm

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